1. Introduction

CFE Solutions Limited (“CFE Solutions”, “we”, “our”, or “us”) respects the privacy rights of its users and is committed to ensuring that personal data is handled responsibly and securely.

This User Data Deletion Policy explains how users may request the deletion of their personal information and the process followed by CFE Solutions when such requests are received.

2. Scope

This policy applies to:

• Visitors to our website.
• Customers using our software products and SaaS platforms.
• Employees, students, parents, patients, clients, suppliers, and other individuals whose data may be stored within systems managed by CFE Solutions on behalf of customers.

3. Requesting Data Deletion

Individuals may request deletion of their personal data by:

• Emailing us at: info@cfe-solutions.co.uk
• Using any data deletion mechanism provided within the relevant application.
• Contacting the organization that controls the data where CFE Solutions acts solely as a service provider.

Requests should include sufficient information to verify the identity of the requester.

4. Verification Process

Before processing a deletion request, CFE Solutions may request additional information to verify the identity of the requester and prevent unauthorized access or deletion of personal data.

5. Data We May Delete

Subject to legal and contractual requirements, we may delete:

• Account information
• Contact details
• Profile information
• Uploaded documents
• Communication records
• Usage information linked to an identifiable individual

6. Data We May Retain

Certain information may be retained where required:

• To comply with legal obligations.
• To resolve disputes.
• To enforce contractual rights.
• For accounting, taxation, audit, or regulatory requirements.
• For legitimate security and fraud prevention purposes.

Where retention is required, the information will be securely stored and access restricted.

7. Customer-Controlled Data

Many CFE Solutions products are provided as Software-as-a-Service platforms. In such cases, the customer organization acts as the Data Controller and determines what information should be deleted.

If an individual submits a deletion request regarding data controlled by one of our customers, we may direct the request to the relevant customer organization for processing.

8. Deletion Timeframe

We aim to respond to verified deletion requests within 30 days.

Complex requests or requests involving large volumes of data may require additional time, in which case the requester will be informed.

9. Backup Systems

Deleted information may remain in secure backup systems for a limited period until backup cycles expire. Such data will not be restored except where required for disaster recovery or legal obligations.

10. Contact Us

For questions regarding this policy or to submit a data deletion request, contact:

CFE Solutions Limited
122 Headley Drive
Ilford, Essex IG2 6QL
United Kingdom

Email: info@cfe-solutions.co.uk
Phone: +44 (0) 20 8175 6676

11. Policy Updates

CFE Solutions reserves the right to update this policy from time to time. Updated versions will be published on our website and become effective upon publication.