Notice Regarding  Privacy Statement

CFE Solutions, Inc. (“CFE Solutions,” “business,” “we,” “us,” or “our”) respects your privacy. We never sell customer information.

This Privacy Notice explains how CFE Solutions collects, uses, and discloses personal information for business purposes and how we safeguard your rights. This Privacy Notice applies to www.cfe-solutions.co.uk and applications that use this domain and are controlled by CFE Solutions (the “Sites”), to any events, tradeshows, interactions with our business representatives (“Business Activities”), to our use of personal information to protect CFE Solutions’ legal rights, property and security (“Security”), to our use of past, current, and prospective employee personal information for human resources purposes. When we use your personal information for these purposes, we protect it according to this Privacy Notice and explain your rights and choices.

Participation in APEC CBPR

CFE Solutions’ privacy procedures conform with APEC’s Cross Border Privacy Rules System (CBPR). The APEC CBPR mechanism helps organisations protect personal data transmitted among APEC economies. Here’s more on APEC’s framework.

EU-US/Swiss-US Privacy Shield

CFE Solutions complies to the EU-U.S. and Swiss-U.S. Privacy Shield Principles. We will adhere to the Privacy Shield Framework’s relevant Principles for all personal data received from EU, UK, and Switzerland. Visit https://www.privacyshield.gov/list to read about Privacy Shield.

We collect and receive personal information

We may receive personal data via:

• When you exchange messages with us (in person, over the phone, or electronically), if such messages or sender address information contain Personal Information you chose to communicate or show to us.
• When you interact with Business Activities such as events, online documents and interactive activities, exchanging your business card with us, discussing our services with one of our representatives, or interacting with our representatives or branded company accounts on social media, we may collect the information you enter or share, such as business contact information, including your title, and whether you have the interest and ability to influence a business decision.
• When you open or click on one of our marketing emails.
• When we validate or supplement your business contact information utilising third-party directories and services where you’ve made it public.
• When you use our sites and fill out web forms.
• When our Security function collects information when you visit our offices or use our networks and computers. Surveillance and visitor records may record your appearance, time, and location. While using our computers, your logins, interactions, and location may be logged.
• When you explore our Sites, analytics information such as IP addresses, web browser settings, operating system information, date, time, duration of visits, and referring/exit pages are gathered. When you visit our Sites or use social media features like “share” or “like” buttons, third parties such as social media and advertising partners may obtain information about you or your device. Cookies and passive data collection are used for this.

Your Consent – In rare cases, it may be appropriate for us to acquire your explicit prior consent. In such a case, we will provide more precise information and a choice, which you may change without penalty or effect to your rights. In other circumstances, where we’ve supposed or inferred consent for legal reasons, you’ll have enough opportunity to opt-out.

Youth – We don’t knowingly collect, use, or disclose personal information from children or minors, and our marketing and services are aimed at businesses, not kids. If we realise we’ve obtained the personal information of a kid under 16 or the corresponding minimal age, such as 13 in the US, we’ll erase it as quickly as feasible. If a child or minor (as defined in your jurisdiction) has given us personal information, please contact info@cfe-solutions.co.uk.

How we use private data

Personal information may be collected and used for lawful, legitimate commercial reasons, such as:

• For Services, such as when you communicate with technical support or consultants for the Services or when we upgrade or develop new offerings based on your choices and feedback, including updating your information via support portals on the Sites.
• For external HR reasons, such as talent recruitment and scouting, handling job applications, and interacting with our HR employees, including using a job application portal on our Sites.
• Internal HR purposes, such as administering benefits, managing personnel, and career development. CFE Solutions’ HR Privacy Policy has more specifics for current workers.
• For security purposes, such as protecting employees’ health and safety or the company’s property or legal rights, including ethical duties.
• For site statistics and visitor tracking, such as determining users’ general location and demographics and the attractiveness of our advertising materials and communications. Passively acquired information is occasionally linked to visitor or customer information to analyse a visitor’s browsing journey or a customer’s interests in current or prospective items or services.
• Business Activities, such as communicating with you about our webinars, events, downloadable information and assets, and service offers and understanding their popularity and interest.

We may retain your personal information for the duration of the valid business purpose for which it was originally obtained, or if the aforementioned Security objectives demand longer retention, such as when we need to retain enough information to honour an unsubscribe request.

Information disclosure

CFE Solutions transmits information for commercial purposes where the recipient demonstrates and agrees to proper security and privacy safeguards:

• When providing information to affiliates and third parties under this provision, we shall take efforts to ensure the authorised transfer of personal information.
• When we share information with CFE Solutions affiliates.
• When we share personal information to third-party service providers who help us with Business Activities, the Sites, HR, Security, or Services, or to supplemental individuals who may join our workforce.
• To comply with a subpoena or other legal process, to protect our rights, to investigate fraud, or to react to a regulatory request.
• If CFE Solutions creates or acquires another entity or is acquired. You will be notified through email and/or a conspicuous notice on our website of any change in ownership or usage of your personal information, as well as any options you may have regarding your personal information.

When we partner with third-party ad managers. Our third-party partner may use cookies to collect information about your activity on our Sites and other sites to serve you targeted ads based on your browsing habits and interests. About Cookies and Passive Data Collection Technology explains various technologies.

Security Commitment

CFE Solutions solely uses personal information for the purpose it was gathered, save for security reasons. We take reasonable steps to ensure that customer personal information is accurate, complete, current, and reliable for its intended use. CFE Solutions is not responsible for having up-to-date personal information on each customer or Sites user, nor for ensuring that customers or Sites users update their personal information with CFE Solutions.

CFE Solutions takes reasonable and acceptable measures to protect personal information from unauthorised use or disclosure. This includes maintaining proper administrative, physical, and technical safeguards. CFE Solutions is ISO 27001 certified for information security and ISO 9001 for quality of services.

Passive data collection and cookies

CFE Solutions and its partners may use cookies, clear GIFs, browser fingerprinting, and HTML 5 local storage to analyse trends, administer the Sites, track users’ movements across the page, and gather demographic information about our user base as a whole. We may obtain individual and aggregated reports on these companies’ tech use. Browsers may offer options to remove tracking technologies. In our Cookies List, we provide complete information about all such tracking and allow you to alter Cookies Settings. Depending on your location and the purpose of the tracking, we may prompt you to accept specific categories of cookies.

Technological Tracking

This page explains the various tracking methods used on this site.

Cookies are little text files that record information about your interactions with a website, either briefly (known as a “temporary” or “session” cookie) or permanently on your computer’s hard drive (known as a “permanent” or “persistent” cookie). Cookies make websites easier to use by allowing servers to easily access information.

Session cookies can assist a user’s browser navigate a website more easily and may appear if the user arrives from a website with which the subsequent website has a relationship (such as an affiliated company’s website).

Persistent cookies can be used to personalise a website for a user, such as by saving passwords, preferences, and registration and account information.

The Sites employ session/temporary and persistent/permanent cookies to store information that improves customer service and site navigation. For easier use, we merge cookie and personal information. Most internet browsers accept cookies automatically, but you can alter the settings to delete cookies after each session or prevent first- or third-party cookie acceptance. If you configure your browser to reject cookies, you may not be able to use some Site functions or sections. Visit your browser’s or device’s help for information on cookie preferences. We have links to instructions to block cookies based on your browser, which are maintained and subject to change by these major browser manufacturers:

• IE

https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies

• Firefox

https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

• Safari

https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac

• Opera

Google Chrome: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en-GB

Clear GIFs (a.k.a. Web Beacons/Web Bugs) track a visitor’s trip on our Sites to assist us manage content by telling us what’s effective. Clear gifs are invisible on Web pages and the size of a period. We link clear gifs to personal information to understand how people use our sites.

Browser Fingerprinting generates identification for a website visitor’s browser based on the unique mix of settings it transmits.

Local Storage stores material and preferences in HTML5. Various browsers offer solutions to remove HTML5.

Border data transfers

Personal data is transferred, stored, and processed within our global family of companies and by third-party service providers in recognised jurisdictions. We use a legally appropriate transfer method, such as Standard Contractual Clauses, when doing so (ies).

The Law

We’ll tell you if we possess any of your personal information as a data controller and who we’ve shared it with if you ask. We are responsible for how these businesses handle your personal information. You can edit or delete your personal information by contacting us. You can object to future processing of your personal data at any time. You can get your personal data in electronic form. Your request will be met promptly. In any case, you can complain to your data protection authority about the processing of your personal data.

To fulfil your request, we may ask for personal information to verify your identity and right to access such information and to look for and supply you with the personal information we maintain. Applicable laws or regulations may allow or compel us to refuse to provide or erase some or all of your personal information, for example if we must preserve minimal information to ensure we won’t approach you in the future.

Choices in marketing

If, after registering to receive information, you change your mind and no longer want to receive information or marketing emails from us, send a request to  info@cfe-solutions.co.uk, use the unsubscribe link in our marketing emails.

 

Cookie prefs

As indicated in Cookies and Passive Data Collection Technology, you may be given the choice to consent to or opt-out of non-essential visitor tracking technology as specified in our Cookies List. You can alter your Cookies Settings at any time.

Reviews

We post client testimonials with their cooperation, which may include their identity.

The Privacy Shield

With respect to personal information received or transmitted under Privacy Shield, CFE Solutions is subject to the U.S. Federal Trade Commission’s regulatory enforcement powers. In some cases, we may be forced to disclose personal information to public authorities, including to meet national security or law enforcement needs. On the Privacy Shield website, How-to-Submit-a-Complaint, you can use binding arbitration when other methods fail.

Client Rights

In cases where we are a data processor and provide services to client customers, we have no knowledge of or relationship with individuals whose personal information is in systems we support. If you want to view, update, amend, or delete erroneous personal information submitted to a CFE Solutions customer or partner, contact that customer or partner directly.

Your Marketing Rights

Option Tracking

Depending on the objective of the tracking technology (functionality, analytics, advertising) and your local regulations, you may be asked for prior, implied, or no prior consent to tracking on our Sites by marketing partners.

You can read more about cookies and other tracking technology on the Cookies Settings page.

Choices

If you don’t want targeted adverts depending on your browser or device, you may opt-out. Please notice that ads will no longer be personalised to your interests.

Your Third-Party Rights

Our Sites may link to websites, material, products, and services from third parties that don’t process personal information for us. Before following or dealing with such links, you should refer to the third-privacy party’s and other rules, as this Privacy Notice applies only to personal information collected or used by CFE Solutions or its marketing partners subject to an agreement.